Privacy Policy

Effective date: April 01, 2025

Z-Assist ("we", "us", "our") provides extended warranty and damage protection services for consumer devices and appliances. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, services, or contact our customer support.

1. Information We Collect

We collect information you provide directly and information collected automatically:

Account & registration data: name, email address, phone number, shipping/billing address.
Device & product details: product model, serial number, purchase date, warranty plan selected.
Transaction data: payment method, billing history, claims and repair records.
Support & communication: messages, emails, call recordings and chat transcripts.
Usage & technical data: IP address, browser type, pages visited, cookies, etc.

2. How We Use Your Information

Provide and manage warranty and protection plans.
Process claims, repairs, payments and refunds.
Send account updates, confirmations, and communications.
Improve website, services, and customer support.
Detect and prevent fraud or unauthorized activity.
Meet legal and regulatory obligations.

3. Sharing & Disclosure

Service providers: payment processors, repair centers, logistics partners, CRM tools.
Business partners: authorised partners supporting plan fulfilment.
Legal obligations: law enforcement, regulatory requests.
Business transfers: mergers, acquisitions, restructuring.

4. Cookies & Tracking

We use cookies and tracking technologies to remember preferences and analyze usage.

5. Third-Party Links

We are not responsible for privacy practices of external websites. Review their policies.

6. Security

We use reasonable security measures to protect personal data but cannot guarantee absolute security.

7. Data Retention

We retain data as long as necessary for service delivery, legal compliance and dispute resolution.

8. Your Rights

You may request access, correction, deletion or restriction of your personal information as permitted by law.

9. Children’s Privacy

We do not knowingly collect personal information from children under required age limits.

10. Changes to This Policy

We may update this Privacy Policy and will post changes with an updated effective date.

11. Contact Us

Corporate Office: Z Assist Consumer Solutions Greater Noida West, Uttar Pradesh - 201009

Email: support@zassist.co.in
Phone: 919006825043